Refund Policy
Welcome to the refund policy for QuietFreshSignal. We strive to provide delicious meals and a satisfying experience at quietfreshsignal.xyz. If you are not completely satisfied with your order, we want to make it right. This policy applies to purchases made directly from our website or from our restaurant locations serving customers in London, United Kingdom, with postal code W1U 3AH.
Eligibility for refunds
- Refund requests must be submitted within 7 days of the delivery date or pick-up date.
- To qualify, the item must be returned in its original packaging or with proof of purchase, and it must be unused, uncooked, or unaltered unless the item was delivered incorrectly or spoiled.
- Only full orders or single items that were misdelivered or not as described will be considered for refund. Gift cards, beverages that have been opened, and promotional items are excluded unless otherwise required by law.
What qualifies for a refund
- Wrong item delivered, missing items from the order, or items significantly different from the online description.
- Items that are spoiled or unsafe to consume due to improper handling, improper storage, or incorrect temperature during delivery or service.
- Billing errors, duplicate charges, or payments taken for orders that were not completed.
Non-qualifying refunds
- Requests based on taste preferences or minor differences from photos or descriptions.
- Late complaints after 7 days from delivery, or items that have been consumed.
- Complaints about beverages unless the item arrived spoiled or the drink was not as described; where applicable, a juices beverage option such as soda or juice may be substituted in line with our beverage policy.
Refund methods and processing times
Approved refunds will be issued to the original payment method used at checkout. If the original payment method is unavailable, we may offer a store credit for use at QuietFreshSignal locations or via quietfreshsignal.xyz. Processing times vary by payment provider but typically take 5–10 business days from the approval date. For purchases made with a third-party service, refunds adhere to that service’s refund policy.
How to request a refund
- Contact our customer service team at +44 20 7946 0958 with your order number, delivery details, and a clear description of the issue.
- Attach any supporting photos or documentation (order confirmation, receipt, or delivery note).
- We will acknowledge your request within 2 business days and provide instructions for returning items if required.
Return shipping and restocking
In cases where a return is required, you will be notified of the shipping address and instructions. Return shipping costs may be covered by us if the error is on our part. Restocking fees do not apply unless otherwise stated for specific promotions.
Damaged or incorrect items
If you receive damaged, spoiled, or incorrect items, please report the issue immediately. We may request photos of the packaging and the damaged items to expedite the refund or replacement process. We are committed to ensuring the quality of our pizza, sides, and beverages, including juices drink options such as juice or soda when a replacement favors a juices alternative.
Jurisdiction and consumer rights
This policy is governed by applicable consumer protection laws in United Kingdom and is intended to complement our standard terms and conditions. In case of any conflict between this policy and local law, the local law shall prevail to the extent required.
Contact information
For refunds or questions related to your order, please reach out to us at +44 20 7946 0958 or visit quietfreshsignal.xyz for additional options. You can also visit our locations in London at 43 Baker Street.
Accuracy and updates
We reserve the right to update this Refund Policy at any time without prior notice. The most current version is posted at quietfreshsignal.xyz. Last updated: 01 October 2025.
Thank you for choosing QuietFreshSignal. We appreciate your business and are dedicated to delivering high-quality pizzas, sides, and beverages to satisfy your cravings at every visit.